User tracking

Latitude can associate traces with an end-user identifier so you can investigate one user’s experience, find users affected by an issue, or filter search results to a specific customer or account.

Send a user id

Pass a user id through capture() at the request, conversation turn, or agent entry point.

TypeScript
Python

import { capture } from "@latitude-data/telemetry"

await capture(
  "support-agent-turn",
  async () => {
    return agent.run(userMessage)
  },
  {
    userId: user.id,
  },
)

from latitude_telemetry import capture

capture(
    "support-agent-turn",
    lambda: agent.run(user_message),
    {
        "user_id": user.id,
    },
)

Use user ids in Latitude

With user ids, you can:

filter traces by user
search within one user’s traces
inspect sessions and traces associated with that user
understand which users are affected by a recurring issue

User ids are most useful when they are stable identifiers from your application, such as an internal user, account, or customer id.

Sessions: Group multiple traces into a conversation
Filters: Filter traces by user id
Search: Search within filtered trace cohorts

Trace URLs Sandbox

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User tracking

User tracking

Send a user id

Use user ids in Latitude

​User tracking

​Send a user id

​Use user ids in Latitude

​Related

User tracking

Send a user id

Use user ids in Latitude

Related