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Where this fits: Behaviours are part of the Understand section. Search finds what you already know to look for; behaviours surface what you didn’t.
A behaviour is a question your sessions get grouped by. Latitude ships one out of the box, Topics (“what was this conversation about?”), and you can add more. Each behaviour clusters the same sessions a different way, so the same traffic can be read as “what were people doing”, “what were they trying to accomplish”, or “why did we fall short”. The Behaviours page is the catalog of those groupings: one card per behaviour, each showing what it groups by and a preview of its top groups.
The Behaviours catalog page with cards for Topics, User goal, Assistant approach, and Capability gap, each showing a preview of its top groups and a session count

The Behaviours catalog: one card per behaviour (Topics, User goal, Assistant approach, Capability gap), each previewing its top groups with session and view counts.

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The behaviours you can add

Topics is always there and needs no setup: Latitude builds it from your traffic by default. Alongside it you can add:
  • User goal — what the user was ultimately trying to accomplish, regardless of topic.
  • Outcome — how the conversation ended for the user.
  • Friction reason — what got in the way of a smooth resolution.
  • Assistant approach — the strategy the assistant took to help.
  • Capability gap — what the assistant could not do, to reveal missing capabilities.
You can also write your own behaviour by describing the question you want sessions grouped by.

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Add a behaviour

Adding behaviours beyond Topics is in early access, enabled per workspace. Topics is available to everyone. If you’d like to try adding your own behaviours and views, contact us at hello@latitude.so.
Click + Behaviour to open the catalog. Pick one of the presets, or author your own by giving it a name, a short description, and the instructions that define what to extract from each session.
The new-behaviour modal showing a grid of preset cards and an option to author a custom behaviour

Adding a behaviour: pick a preset such as User goal or Outcome, or author your own.

When you add a behaviour, Latitude analyses a sample of your sessions through it once to build the first grouping. During that pass you see the answers it extracts and a quick read on their quality, such as how often the question was answerable and how many distinct answers came back. If a question does not separate your sessions well, you can refine it before the grouping is built rather than after.
A behaviour keeps itself up to date on a schedule as new sessions arrive. A brand-new behaviour, or one on a project without enough traffic yet, shows a waiting state until it has clustered enough sessions.

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Inspect a behaviour

Open a behaviour to see its groups as a hierarchy that emerges from your data. For each group the page shows:
  • a trend, for example new, spiking, rising, steady, cooling, or fading
  • the number of sessions in that group
  • outcome metrics such as escalation rate, resolution rate, churn risk, and wins
From a group you can review the underlying traces, annotate them, and let recurring failures flow into Signals.
A behaviour detail view with session activity over time, a detected-moments breakdown, and the associated sessions

A behaviour's detail view: its groups over time, a breakdown of detected moments, and the sessions behind them.

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Narrow a behaviour with views

A view is a saved filtered slice of a behaviour. Inside any behaviour, click + View to keep only the sessions that match a filter, for example one environment, one release, or a metadata value, and the behaviour re-groups those sessions alone. Views are saved under their behaviour, so you can return to “User goal, EU customers only” without rebuilding the filter each time.
The new-view modal filtering a behaviour down to a subset of sessions

Creating a view: filter a behaviour down to a slice of sessions, saved under that behaviour.

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Filter searches by topic

The Topics behaviour is also available as a Topics filter in Search, so you can narrow any search to a specific topic and combine it with semantic, text, and metadata filters.

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Next step

  • Saved searches: bookmark a search and review it over time.
  • Signals: turn recurring failures in a behaviour into a tracked signal.