Skip to main content
Where this fits: Behaviours are part of the Understand section. Search finds what you already know to look for; behaviours surface what you didn’t.
The Behaviours page shows topics that Latitude automatically discovers by clustering your sessions by meaning. Instead of starting from a query, you start from a map of what your users are actually doing, and how each behaviour is trending.
The Behaviours page showing discovered topics, session counts, a Moments column, and a frequency chart across conversation turns

​
What you see

Behaviours are organized as a hierarchy of topics and subtopics that emerge from your data. For each behaviour, the page shows:
  • a trend: for example new, spiking, rising, steady, cooling, or fading
  • the number of sessions in that behaviour
  • outcome metrics such as escalation rate, resolution rate, churn risk, and wins
You can filter by time range and segment the list, for example All, New this week, or Spiking: to focus on what changed.
Live behaviours appear after Latitude has clustered enough sessions. Until then, the page guides you to send more traffic.

​
Inspect a behaviour

Open any behaviour to see representative example sessions and how the topic has evolved over time. From there you can review the underlying traces, annotate them, and let recurring failures flow into Signals.
A behaviour detail view with session activity, a detected-signals breakdown, and associated sessions

​
Filter searches by topic

The same topics are available as a Topics filter in Search, so you can narrow any search to a specific behaviour and combine it with semantic, text, and metadata filters.

​
Next step

  • Saved searches: bookmark a behaviour or query and review it over time.
  • Signals: turn recurring failures in a behaviour into a tracked signal.